Program Specialist, LEED Certification

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Program Specialist, LEED Certification
Full-Time

Remote, US

Salary Range: $56,000.00 To 70,000.00 Annually

GBCI is the premier certification body responsible for global delivery and quality oversight of green building and green business sustainability standards. Its integrated team of green building specialists administers credentials and certifications for the U.S. Green Building Council (LEED), the International WELL Building Institute (WELL Building Standard), International Finance Corporation (EDGE), PEER, Sustainable SITES, TRUE Zero Waste, and IREE.

Green Business Certification Inc. (GBCI) is currently seeking a Certification Program Specialist to work with the certification team.

The Certification Program Specialist will play an integral role in administering and improving upon existing standard operating processes, developing and deploying new certification processes and managing day-to-day customer interactions surrounding the integration and delivery model for GBCI’s programs. This position is performed remotely.

Specific Responsibilities:

  • Serve as the primary point of contact for GBCI portfolio-level customers:
    • Monitor certification activities and assist with project-level forecasting
    • Assist customers with operational support including process and invoice requests
    • Coordinate closely with LEED reviewers, USGBC Account Managers, and others as needed to provide customers with a seamless and integrated experience
  • Deliver outstanding customer support by providing timely, positive and professional attitude, and maintaining composure under pressure
  • Support certification programs including but not limited to business process development, integration, optimization, and management:
    • Create, organize, and maintain comprehensive documentation for department business processes, tools, and applications
    • Collect and synthesize feedback from end users
    • Work with stakeholders to analyze, measure, and improve (or replace) existing business processes
    • Align certification business processes with industry best practices
    • Monitor and analyze program specific performance metrics and prepare reporting
    • Prepare training materials and/or resources for process and technology end users
  • Regularly communicate data-driven insights and recommendations to stakeholders, highlighting the program’s overall success
  • Liaise with other GBCI and USGBC departments to provide technical and process-related support.
  • Assist with business planning, budgeting, forecasting, and financial reporting
  • Maintain currency of expertise of existing and emerging business tools and methods as they impact the delivery model of third-party verification services

Travel Requirements:

  • 5-10%

Metrics for Success:

  • Complete all assigned project deliverables and inquiries on schedule
  • Achieve customer service satisfaction consistent with department goals
  • Achieve individual performance goals on an annual basis
  • Demonstrate professional growth by advancing foundational and leadership competencies

Education & Experience Requirements:

  • Bachelor’s degree required, preferably in Business Administration
  • Minimum 2+ years professional experience
  • Experience with project coordination, operations, and/or customer support
  • Strong computer skills, including advanced expertise in Microsoft Excel (mastery over formulas, pivot tables and reporting, VBA and macros, and integrating Excel with other tools)
  • Experience working with Spotfire, Tableau, Power BI, or other data visualization platform preferred
  • LEED Green Associate required (or within one year of hire)
  • Demonstrated success with process improvement

Other Required Skills & Qualifications:

  • Excellent time management, judgment, analytical thinking, and problem-solving skills
  • Excellent customer service skills, including solving customer issues in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Strong written and verbal business communication skills
  • Detail oriented, attentive and proactive
  • Strong sense of ownership, integrity, and professional accountability
  • Comfortable working above and beyond job responsibilities to further the organizational goals
  • Personable team member with success working well independently and with diverse groups
  • An aptitude for gaining new technical skills
  • Demonstrated ability to interact effectively with all levels of staff and consultants
  • Highly motivated and engaged professional dedicated to sustainability
  • Passion and commitment to GBCI’s mission to become the premier organization independently recognizing excellence in green business performance and practice globally

 

Benefits:

Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, nonprofit competitive compensation that includes 401k matching, tuition reimbursement, comprehensive health insurance, employer sponsored Health Reimbursement Arrangement (HRA) and pre-tax Flexible Spending Account (FSA), generous paid leave, in addition to a renewal leave of six weeks for employees celebrating monumental employment anniversary.

The headquarters office is a LEED Platinum commercial interior space in a LEED certified building in the LEED Platinum certified central business district in the first LEED Platinum certified city, Washington, DC. The office serves as an example for green design and construction products and practices. It is close to public transportation and incorporates many healthy and environmentally friendly features, including an on-site gym, rooftop lounge and healthy snacks for staff.